Help & FAQ
Quick answers about accounts, plans, BINGO, Seasonal Quests, and printables. Still stuck? Send us a message.
Do I need an account?
You can browse and try many tools without signing in. A free account lets you save progress, download printables that require signup, join Friend challenges, and keep purchased items on your profile.
What’s the difference between Freemium, BINGO Lover, and Pro?
- Freemium ($0) — Easy & Regular workouts, 1 BINGO card save/download per month, 1 Friend BINGO challenge per month, plus free Seasonal Quest printables and samples.
- BINGO Lover ($3 CAD/month) — Unlimited BINGO PDFs, 1 premium shop bundle per month, Easy & Regular workouts, and free Seasonal Quest printables/samples.
- Pro ($7 CAD/month) — Unlimited BINGO and shop bundles, all workout difficulties, full Seasonal Quests access, and the Pro leaderboard.
See the full comparison on Plans & pricing.
How do I cancel or change my plan?
Open your Profile while signed in and manage membership from there (Stripe Customer Portal). Changes usually apply at the end of the current billing period. Prices are listed in CAD; Stripe may convert to your local currency at checkout.
How does Social Fit BINGO work?
You get a 5×5 card of real exercises (plus a FREE center). Mark squares as you finish them—solo with a printable, or online with friends. Win goals include Sprint to Five and Monthly Blackout.
Full rules: How Social Fit BINGO works. Generate a card on the BINGO generator.
Why can’t I save or download another BINGO card?
Freemium includes 1 BINGO card save or download per month and 1 Friend challenge per month. Upgrade to BINGO Lover or Pro for unlimited BINGO PDFs on pricing.
What are Seasonal Quests?
Limited-time missions like 24 Days of Run-mas and Halloween Hike. Free accounts can grab free printables and try samples. Pro unlocks the full interactive quest experience (save progress, finish for badges, and Pro extras).
Browse what’s live on Seasonal Quests.
Is the Halloween Hike / Run-mas printable free?
Yes—the lead-magnet printables are free. When a PDF is ready, you’ll download it after creating a free account (so we can keep your files with you). Interactive boards and Pro-only badges need a Pro membership.
Where are my purchased printables?
Sign in and open Purchased Printables (also linked from the profile menu). Shop items live on Printables shop.
What are Fit Points and leaderboards?
Completing workouts, challenges, and Seasonal Quest actions can earn Social Fit Points toward your profile totals. Pro members can access the Pro leaderboard; other plans use the standard ranking views where available.
I found a bug / something won’t load. What should I do?
Try a hard refresh, or open the page in a private window while signed in. If it still fails, use the contact form—include the page URL, what you clicked, and any error text you saw. Screenshots help a lot.